Assistant Manager

    • Job Tracking ID: 512313-650908
    • Job Location: Spartanburg, SC
    • Job Level: Management
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: September 26, 2018
    • Years of Experience: Up to 2 Years
    • Starting Date: September 26, 2018
    • Store Location: 402
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Job Description:

Position Summary:

The Assistant Manager assists the General Manager in the overall management of the day to day restaurant operations, is responsible for the on-going coaching, motivating and training of hourly employees, and for ensuring Guests are served a quality product in a clean and friendly environment.

Essential Functions:

  • Ensures excellent guest service that meets or exceeds expectations.
  • Ensures that the restaurant is adequately staffed to meet guest needs.
  • Assists GM in recruitment of hourly employees.
  • Initiates and follows through on corrective action of hourly employees. .
  • Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
  • Ensures all employees follow established guidelines for product quality, availability, and excellence.
  • Assists in inventory, ordering and receiving.
  • Practices prescribed facility cleanliness, maintenance, and safety practices.
  • Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
  • Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
  • Assists in the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
  • Maintains a labor schedule that meets customer demand.
  • Assists GM with weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
  • Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
  • Recommends local store marketing programs to build sales and implements programs as directed by the GM.
  • Maintains applicable preventative maintenance programs.
  • Ensures the security and safety of the restaurant, its Guests and Employees.
  • Holds employees and self accountable for methods, standards, and results.
  • Special projects as directed by the General Manager.
  • Any other duties deemed necessary.

Education, Experience and Skills Required:

  • High School or GED. College degree a plus.
  • Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.
  • Experience in an FEC (Family Entertainment Center) with knowledge of redemption, attractions, and gaming a plus.
  • Demonstrates strong leadership and guest service skills.
  • Demonstrates sound reasoning and follow-through in decision-making processes.
  • Demonstrates excellent organizational, financial and problem solving skills.
  • Ability to attract, train, retain, and motivate quality employees.
  • Ability to work in a dynamic, fast-paced environment.
  • Must be food safe certified.

Required Technical Skills:

  • Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
  • Basic knowledge of PC functions in order to prepare and various computerized store reports.
  • Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
  • Ability to communicate well, both orally and in writing.
  • Ability to coach and direct employees.
  • Understanding of "back of house" and "front of house" operations.

Experience and Skills: